SyncTunez
Privacy policy
Last updated:
This Privacy Policy explains how SyncTunez collects, uses, stores, and protects personal information when you visit synctunez.com or use the SyncTunez artist workspace and supervisor desk (the “Service”).
- Operator
- SyncTunez · synctunez.com
- Privacy contact
- contact@synctunez.com
- Email we send
- Account, security, and support messages only — no marketing spam
1. Who this applies to
This Policy applies to independent artists and catalogs who create accounts, approved music supervisors and sync agents who use the supervisor desk, and visitors to public pages such as Home, About, and Contact.
2. Information we collect
Account and profile
- Email address, password (stored hashed), display name, and account settings.
- Subscription and billing status from PayPal.
- Optional Google account identifier if you use Google Sign-In.
Music and catalog data you provide
- Track titles, audio files, artwork, mood, genre, tempo, and rights/ownership notes.
- Messages you send through in-app support.
Technical and security data
- Server logs, IP addresses, browser type, and similar diagnostic data.
- Cloudflare Turnstile signals used to reduce automated abuse on sign-in and registration.
3. How we use information
- Provide, maintain, and improve the Service, including curation and supervisor search.
- Process subscriptions and display plan status.
- Protect against fraud, abuse, and security incidents.
- Respond to support requests and legal obligations.
4. How we share information
We share information only as needed to operate the Service, including with:
- PayPal — subscription billing.
- Google — if you choose Google Sign-In.
- Cloudflare — Turnstile bot protection and, when configured, object storage (R2) for audio and images.
- Transactional email — password resets and account notices, when configured.
Approved music supervisors can search curated catalog metadata and audio you submitted for that purpose. We do not sell personal information. We may disclose information if required by law or to protect rights, safety, and security.
5. Data retention
We retain account and catalog data while your account is active and for a reasonable period afterward for backups, legal compliance, and dispute resolution. You may request deletion of your account by contacting us; some logs may be retained as required by law.
6. Security
We use HTTPS, access controls, and hashed passwords. No method of transmission or storage is completely secure; we cannot guarantee absolute security.
7. Your responsibilities
You are responsible for the accuracy of the tracks and rights information you submit, and for having permission to license the master and publishing. Your use of the Service is also subject to our Terms & conditions.
8. Email communications
When you create an account or contact us, we use your email address to send transactional messages related to the Service, such as:
- Welcome and account confirmation messages
- Password reset and security notices
- Support ticket replies you request
- Important service or policy updates when required
You can stop receiving account email by closing your account or contacting contact@synctunez.com. Security notices may still be sent when necessary to protect your account.
9. Cookies and similar technologies
Cookies are small text files stored on your device. We use cookies and similar storage to operate the Service, keep you signed in, and — only if you choose Accept all on our cookie banner — measure public page usage.
| Cookie / storage | Purpose | Type | Duration |
|---|---|---|---|
| PHP session | Keep you signed in and protect forms (CSRF) | Essential | Session |
| vetbill_visitor_id | First-party anonymous visit analytics on public pages (only after cookie consent) | Analytics · optional | Up to 12 months |
| Google Analytics (_ga, etc.) | Aggregate traffic measurement on the public site (only after cookie consent) | Analytics · optional | Per Google’s policy |
| synctunez_cookie_consent | Remembers your cookie preference | Essential | Until you clear browser storage |
You can change optional analytics at any time by clearing site data in your browser and revisiting synctunez.com to make a new choice on the cookie banner. Essential cookies are required for sign-in and security.
10. Your choices and rights
- Access or update profile information in Settings after sign-in.
- Request account deletion or a copy of your data by emailing contact@synctunez.com.
- Decline optional analytics cookies via the cookie banner on public pages.
11. Children
The Service is intended for adults creating or licensing music professionally and is not directed to children under 13. We do not knowingly collect personal information from children.
12. International users
The Service is operated from the United States. If you access the Service from other regions, you consent to processing in the United States and other countries where our providers operate.
13. Changes to this Policy
We may update this Policy by posting a revised version on this page. We will update the “Last updated” date when we do. Material changes may also be communicated through the Service or by email where appropriate.